Solving Customer Experience Problems with Social Commerce: Infused Facebook eCommerce

Go Smile, where I'm General Manager of eCommerce, was featured in the Jill's Steals and Deals segment of the Today Show in late 2010. Obviously, this was huge in many ways - the traffic spike was unbelievable. The website was almost instantly brought to its knees. I'd been talking to the folks at Infused Commerce about …

Motus MST: This Is What Motorbikes Should Sound Like

I'm pretty consistently retro-grouchy about new bikes. "These new-fangled motorbikes you kids are riding look like something outta that movie about the robot cars. Whattya call those? Trans-foamers?" Believe it or not, I'm extremely conservative about how motorbikes should look. It typically takes about five to ten years for me to like "edgy" new designs. So …